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Serious About Fun? Us Too!

Let's Play Hard, Play Safe, Play Smart.

More Rules & Polices

General Entry & Admission

  • General admission is available without a reservation! However, reservations guarantee your spot in the event we hit capacity. 

  • Receipts (Vitaland): Receipts may serve as coupons (e.g., free coffee). Lost receipts will not be replaced.

  • Maximum Playtime: 2 hours per session (1 hour on school holidays, rainy, or smokey days).

  • No Refunds: Unused time, misconduct removals, or early departures are non-refundable.

Waiver & Liability

  • A signed waiver is required for all children before entering the play area.

  • Indoor play is at your own risk. Parents/guardians assume all risks of injury and responsibility for their child’s behavior.

  • Facilities are not liable for injuries, theft, loss, or damages.

  • Guests agree to indemnify the facility for damages caused by misuse of equipment or misconduct.

Supervision & Age Rules

  • Children 9 months & under: Must use crawler area unless accompanying an older sibling/friend.

  • Children under 3: Require direct parent/caregiver supervision.

  • Children under 4: Must be accompanied into restrooms.

  • No Drop-Offs: Parents/guardians must remain on premises at all times (unless enrolled in a designated program that specifies "Parents drop off is allowed").

  • Staff are present to enforce safety rules, not to provide childcare.

Health & Safety

  • Stay home if sick: Guests showing symptoms of illness, fever within 24 hours, or injuries may not enter.

  • Diaper changing: Only in designated restrooms, not in the playground.

  • Sanitation: Everyone must abide by sanitary rules before entry.

Attire & Personal Items

  • Socks required at all times: Parents and children must wear socks; children must wear non-slip/grippy socks.

  • Shoes: Not allowed in playgrounds or cafés.

  • Remove loose clothing, jewelry, sharp objects, and items with metal studs before play.

  • No outside food/drink: Exceptions only for baby bottles and baby food/formula.

  • No smoking, vaping, alcohol, or drugs anywhere on the premises.

Playground Behavior

  • Safe Play Only: No running, pushing, rough play, tag, climbing up slides, or rolling items down play structures.

  • No screaming, bullying, or aggressive behavior: Children displaying aggression will be asked to leave.

  • Toys & objects: No personal toys, pens, pencils, markers, or art supplies in the play space.

  • Cushions: Rock/geometric cushions must remain off the hill, cave, and play structures. No throwing or riding cushions.

  • Slides: Children must go feet first. Climbing up slides is prohibited.

  • Signs: Obey all posted "do not climb/hang" or staff instructions.

Food & Café Rules

  • Food & drink only in café area: No eating or drinking in playgrounds.

  • Adults may bring coffee/tea inside only in approved tumblers.

  • No outside food/drinks except baby bottles/formula.

  • Café use: Café seating reserved for paying café customers.

Pets

  • No pets: Dogs/pets not allowed in play or café areas.

  • Exception: Certified service animals (must be leashed and under control).

  • No tying or leaving pets unattended outside entrances.

Personal Belongings

  • Guests are responsible for personal items (bags, strollers, phones, etc.).

  • Facilities are not responsible for lost or stolen belongings.

Conduct & Enforcement

  • Guests must follow all staff instructions.

  • Unsafe, disrespectful, or disruptive behavior may result in removal without refund.

  • Harassment, abusive language, or unsafe conduct is not tolerated.

  • Facilities reserve the right to refuse entry or service at any time.

Additional Policies

  • No private parties in playground/café unless booked through event packages.

  • Photography: Some facilities reserve the right to use photos displayed inside stores for decoration.

  • Rules are subject to change without notice; the most current policies are posted online or on-site.

Play area is an illness Freezone. Please refrain from play area with symptoms of illness.

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Please sign the waiver before entering the play area. It is mandatory.

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Socks are required all the time in the play area for all visitors (kids & adults).

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We take play seriously. - And Safety Even More. 

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